Return Policy

We will accept returns within 60 days from the purchase date. Once we receive your parcel in our Sydney warehouse, your refund will be automatically issued

1. Parcel Point: Return through your local Parcel Point store in over 1,300 locations. Open 7 days a week, early until late. Australia wide flat rate at $1 will be deducted from your refund if the package weight is under 20kg. Home pickup is available with $2.5 extra payable at Parcel Point return checkout page

2. Post Office: Return through your local Australia Post post office in over 4,400 locations, Open Mon – Sat, early until late. Australia wide flat rate at $10.52 will be deducted from your refund if the package weight is under 20kg.

Note: You will need to cover the cost of return postage. New Zealand customer please obtain return address from customer service representative.

(1) Sign into your TheTea account.

(2) Find the order in My Orders , click the “Return Item” button.

(3) Select the item(s) you would like to return, indicate the reason, and submit.

(4) According to your request, a return link or a return label has been successfully obtained. Follow the return list guidelines to complete the return.

(5) Print out return label and securely tape it to the outside of your return package.

(6) Drop off at your designated Parcelpoint or Australia post location.

1. Items returned must be unused, with the original packing. We do not accept returns on items that have been worn, damaged, washed or altered in any way.

2. The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, beauty, underwear, event & party supplies, DIY supplies, pet supplies and accessories (except scarves, bags, and mermaid blankets).

3. Items with non-returnable marks and free gifts can’t be returned.

Note: 1.Please do not send your return to the address on your package. This is not our return address and will affect the processing of your return.

2.Please be sure to double check your returns before shipping them out. We will not be held responsible for the return of non-TheTea items.

3.If you receive a damaged/defective item, please contact TheTea customer service for assistance.

1. Refund method

The refund will be processed to your TheTea wallet or the original payment account per your request. If you have not chosen where to receive your refund, the refund will be refunded to your TheTea wallet.

2. Refund process time

Returns are processed within 5 business days after we receive your package. This is an estimated timeframe to accommodate current situations, most refunds will be processed before this.

A) If you have chosen TheTea wallet refund, it will be refunded within 24 hours. Wallet balances can be used on your next purchase or be withdrawn to your original payment account.

B) If you have chosen original payment account , it will be refunded within 1-2 working days for Afterpay ; 1-5 working days for PayPal ; 7-14 working days for Card Payment . Depending on the processing time of the platform/bank.

Once your refund has been issued, you will receive a confirmation email.

Note: The original shipping fee and insurance are non-refundable.